Frequently Asked Questions

Yes, Tangerine sessions are completely free and confidential. Exceptions to confidentiality apply for at-risk individuals under 16, and any individual at risk of harm to themselves or others. If this is you please call the 24.7 crisis service at 905-278-9036 or 911. Yours and your family’s safety is most important to us.

Yes, we require all appointments to be scheduled in advance to ensure availability and provide you with the best possible service. You can easily book your appointment by visiting our online appointment request page. Often same day appointments are available.

No walk-in Tangerine appointments are not available, however, we often have same day appointments, so please feel free to contact us at 905-795-3530 so that we can ensure we confirm a time that works for you, or reserve your spot through our online booking system.

No problem at all! Just give us a call at 905-795-3500 to let us know. If you ever need to reschedule or cancel your appointment, we really appreciate as much notice as possible so we can offer the spot to another youth or family.

Seek help now by calling 905-278-9036 and pressing 1, to speak to a Crisis Worker in Peel. Virtual single session counselling appointments are also available without an appointment through our partners at One Stop Talk/Parlons maintenant Monday through Friday 12-8pm and Saturdays 12-4pm.

At your appointment, you will find a supportive environment where you can share your concerns and challenges. Whether you’re seeking strategies to cope with a stressful situation or simply need a respectful and non-judgmental listener, we are here to assist you.

Our session will last 45 minutes, and we request that you focus on one primary concern to make the most out of our time together. During our consultation, our aim is to help you develop a clear and actionable plan, drawing upon your own strengths and abilities. We will also provide you with additional resources to support you and your family beyond the session.

In some instances, we might recommend services such as WhereToStart.ca or the EveryMind Crisis line (905-278-9036) for further assistance. However, many children, youth, and families find that one session is sufficient to bring about a positive change and feel better about their situation.

Remember, you are always welcome to book another session if you feel the need for more support after trying out the recommendations from your initial consultation plan.

Each appointment is scheduled for a duration of 45 minutes. This time frame allows us to thoroughly understand your situation, work together to create a tailored plan of action, and provide you with the necessary resources and recommendations to move forward. Our goal is to make the most of our time together to ensure you leave the session with clear guidance and support.

Tangerine Single Session Counselling is here to support children and youth up to their 18th birthday, as well as their parents and caregivers. Our services, available free of charge to residents of the Region of Peel, cover a wide range of issues, including:

• Challenges with child/youth behaviors
• Adjustments to significant life changes
• Self-esteem and identity issues
• LGBTQ2S+ related support
• Relationship issues, including those with friends, partners, and siblings
• Mental health concerns such as anxiety and depression
• Managing strong emotional responses
• Difficulties at school or with parents
• Support for youth involved in the justice system
• Assistance for youth in transition or at risk of homelessness
• Guidance through grief and loss.

Adolescents aged 12 to 17 may access our services independently. Our aim is to provide timely and supportive care to foster resilience and positive change.

Yes, we uphold the highest standards of confidentiality. Everything you share with us during your session is confidential and will not be disclosed to anyone without your explicit consent, except in cases where there is an immediate risk of harm to yourself or others.

Adolescents aged 12 to 17 may access our services independently. Our aim is to provide timely and supportive care to foster resilience and positive change.

No. We actually recommend that parents and caregivers of children under the age of 7 attend the session without their child present so that we can focus on the strategies and recommendations for the concern you want to talk about.

Parents and caregivers can attend appointments on their own to receive general parenting recommendations to support their child but we encourage youth over 7 to join whenever possible to share what help they would like to get from the appointment.

In-person, private appointments for Tangerine consultations are at EveryMind’s main office at: 85A Aventura Court, Mississauga, ON, L5T 2Y6.

This office is located near the corner of Hurontario Street and Derry Road and is accessible using Brampton (Zum), Mississauga (MiWay) and GO Transit services. Plenty of free parking is available.

You can also have a Tangerine session over the phone or video if you are unable to make it to the office or prefer to connect from the comfort of your own home or space in the community.

Yes! Services are offered in English and French, and we have interpreter services available if you are more comfortable communicating in another language.

Yes! We have a diverse group of clinicians offering Tangerine sessions and we will do our best to match you with a clinician if you share any preferences when you book your appointment.

All of the clinicians and therapists who offer Tangerine sessions are experienced in child and youth mental health, highly qualified and registered with the College of Registered Psychotherapists of Ontario or the Ontario College of Social Workers and Social Service Workers. Tangerine clinicians have a diverse range of experiences and backgrounds, offering culturally responsive services and recommendations. Tangerine staff really care, and enjoy working with all children, youth and families.

Yes you can. You do not have to show identification to use our services.

No. We uphold the highest standards of confidentiality and will not share this information unless you give us permission to. Everything you share with us during your session is confidential and will not be disclosed to anyone without your explicit consent, except in cases where there is an immediate risk of harm to yourself or others.

We always appreciate your feedback to let us know what we are doing well and help us improve our services. Your clinician will provide a link to a survey after your Tangerine session to share your experience of this service.

If, during your time with us, you have a concern or complaint that cannot be resolved in discussions with your clinician, please ask them for the opportunity to speak with their direct supervisor, who will listen to your concerns and facilitate a process to resolve them in an efficient and respectful manner. In the event that this too remains unsatisfactory, you can go to EveryMind’s website by clicking this link and complete the complaints form. An EveryMind member will reach out to you within 2 business days.

Yes! You can ask your clinician for a copy of their note which contains the information you shared in the session along with their recommendations. You can also request a copy of the note from any of your Tangerine sessions by completing this form.

Tangerine is funded by the Ontario Ministry of Health.

Safety is always a priority at Tangerine and EveryMind. During your consultation, our staff will ask questions about your safety, work with you and your family to help identify any safety concerns and if needed, work with you to develop a plan to support safety. Our Crisis Response Team is available anytime 24 hours a day, 7 days a week to help support with strategies and can be reached by calling (905) 278-9036 and pressing 1 at the prompt to be connected directly with someone from the EveryMind team.

Knowing that suicide is the second leading cause of death for young people ages 10-24 years in Canada, EveryMind staff are trained and will ask questions about suicide to assess risk because we care about your safety. You can find out more about the tool we use and why we ask in our efforts to prevent suicide by clicking here: Columbia Suicide Severity Rating Scale.